:root{--kivli-ink: #11111a;--kivli-muted: #646478;--kivli-subtle: #85859a;--kivli-line: #e4e3ee;--kivli-line-strong: #d5d2e4;--kivli-paper: #f7f7fb;--kivli-surface: #ffffff;--kivli-green: #6c4cf6;--kivli-green-2: #5635e8;--kivli-soft: #f0edff;--kivli-lime: #43d6b2;--kivli-red: #c13f50;--kivli-amber: #9d6b0f;--sivya-iris: #6c4cf6;--sivya-iris-dark: #5534e8;--sivya-mint: #43d6b2;--sivya-lilac: #ece8ff;--sivya-shadow: 0 18px 48px rgba(38, 28, 83, .08), 0 2px 8px rgba(17, 17, 26, .04);--sivya-shadow-hover: 0 22px 60px rgba(63, 44, 150, .13), 0 3px 10px rgba(17, 17, 26, .05)}*{box-sizing:border-box}html{color-scheme:light}body{margin:0;background:var(--kivli-paper);color:var(--kivli-ink)}button,input,select,textarea{font:inherit}button{color:inherit}button,a,input,select,textarea,summary{-webkit-tap-highlight-color:transparent}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid rgba(108,76,246,.32);outline-offset:2px}.kivli-app{min-height:100vh;overflow-x:hidden;background:radial-gradient(circle at 92% 2%,rgba(108,76,246,.09),transparent 25rem),linear-gradient(180deg,#fafafe 0%,var(--kivli-paper) 26rem);color:var(--kivli-ink);font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:14px;line-height:1.5}.kivli-app a{color:inherit}.navigation-progress{width:100%;height:3px;position:fixed;z-index:1000;top:0;left:0;overflow:hidden;background:#6c4cf61f}.navigation-progress:after{content:"";width:42%;height:100%;position:absolute;top:0;left:-42%;border-radius:999px;background:linear-gradient(90deg,var(--sivya-iris),var(--sivya-mint));box-shadow:0 0 14px #6c4cf673;animation:route-progress .76s ease-in-out infinite}.is-navigating .conversation{cursor:progress}.kivli-page-header{min-height:80px;display:flex;align-items:center;justify-content:space-between;gap:20px;padding:10px clamp(20px,2.5vw,36px);border-bottom:1px solid rgba(213,210,228,.78);background:#ffffffe0;box-shadow:0 1px #fffc;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px)}.page-identity{min-width:0;display:flex;align-items:center;gap:12px}.sivya-brand-mark{width:42px;height:42px;flex:0 0 auto;padding:8px;border:1px solid rgba(108,76,246,.18);border-radius:15px;background:linear-gradient(145deg,#fff 8%,var(--sivya-lilac));box-shadow:0 10px 28px #6c4cf624}.kivli-page-header h1{margin:1px 0 2px;font-size:clamp(22px,1.7vw,27px);font-weight:760;letter-spacing:-.045em;line-height:1.08}.kivli-page-header p{max-width:720px;margin:0;color:var(--kivli-muted);font-size:13px;line-height:1.35}.kivli-kicker{color:var(--sivya-iris);font-size:13px;font-weight:800;letter-spacing:.13em;text-transform:uppercase}.kivli-kicker span{margin:0 3px;color:var(--sivya-mint)}.kivli-header-actions,.conversation-actions,.composer-footer>div,.composer-footer,.panel-header{display:flex;align-items:center;gap:10px}.kivli-header-actions{flex:0 0 auto}.shopify-mark{display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;overflow:hidden;background:#5e8e3e}.shopify-mark img{width:62%;height:62%;display:block;object-fit:contain}.shopify-status-mark{width:22px;height:22px;border-radius:7px;box-shadow:0 4px 10px #47732f33}.shopify-button{display:inline-flex;align-items:center;justify-content:center;gap:8px}.shopify-button-mark,.shopify-link-mark,.shopify-label-mark{width:22px;height:22px;border-radius:7px}.shopify-citation-mark{width:18px;height:18px;border-radius:6px}.security-shopify-mark{width:30px!important;height:30px!important;border-radius:9px;background:#5e8e3e;box-shadow:0 5px 12px #47732f2e}.shopify-label{display:inline-flex!important;align-items:center;gap:8px}.status-pill{min-height:34px;display:inline-flex;align-items:center;gap:8px;width:fit-content;padding:7px 11px;border:1px solid rgba(33,141,111,.14);border-radius:999px;background:#eaf8f3;color:#176c55;font-size:13px;font-weight:700}.status-pill i{width:8px;height:8px;border-radius:50%;background:#2ab78e;box-shadow:0 0 0 4px #43d6b229}.status-pill.demo{color:#7b5916;border-color:#9d6b0f29;background:#fff7df}.status-pill.demo i{background:#c18b24;box-shadow:0 0 0 4px #c18b241f}.primary-button,.secondary-button,.text-button{min-height:40px;border-radius:11px;padding:9px 15px;font-size:13px;font-weight:720;letter-spacing:-.01em;cursor:pointer;transition:transform .15s ease,box-shadow .15s ease,border-color .15s ease,background .15s ease}.primary-button{color:#fff;border:1px solid var(--sivya-iris);background:linear-gradient(135deg,#7559fa,var(--sivya-iris-dark));box-shadow:0 7px 18px #5534e838}.secondary-button{color:#24232d;border:1px solid var(--kivli-line-strong);background:#ffffffeb;box-shadow:0 1px 2px #11111a0a}.text-button{min-height:36px;color:var(--sivya-iris);border:0;background:transparent;padding-inline:6px}.primary-button:hover:not(:disabled),.secondary-button:hover:not(:disabled){transform:translateY(-1px)}.primary-button:hover:not(:disabled){box-shadow:0 10px 24px #5534e84d}.secondary-button:hover:not(:disabled){border-color:#bbb5db;background:#faf9ff;box-shadow:0 5px 14px #3d317114}button:disabled{opacity:.52;cursor:not-allowed}.flash{display:flex;gap:12px;align-items:center;padding:8px clamp(20px,2.5vw,36px);border-bottom:1px solid;font-size:13px}.flash.success{background:#eaf8f3;color:#17634f;border-color:#c8ebdf}.flash.error{background:#fff0f1;color:#9a3341;border-color:#f0cbd0}.flash strong{text-transform:uppercase;letter-spacing:.08em;font-size:13px}.support-shell{height:calc(100vh - 80px);height:calc(100dvh - 80px);min-height:0;display:grid;grid-template-columns:clamp(286px,19vw,330px) minmax(520px,1fr) clamp(300px,20vw,350px);overflow:hidden;background:#ffffffa6}.flash+.support-shell{height:calc(100vh - 118px);height:calc(100dvh - 118px)}.ticket-queue{min-height:0;min-width:0;display:flex;flex-direction:column;overflow:hidden;border-right:1px solid var(--kivli-line);background:#faf9ffe6}.queue-title{display:flex;align-items:center;justify-content:space-between;padding:15px 16px 10px}.queue-title span{color:var(--kivli-subtle);font-size:13px;font-weight:800;letter-spacing:.12em}.queue-title h2{margin:2px 0 0;font-size:21px;letter-spacing:-.04em}.square-button{width:36px;height:36px;display:grid;place-items:center;border:1px solid var(--kivli-line);border-radius:12px;background:#fff;font-size:21px;cursor:pointer;box-shadow:0 4px 12px #221a4a0f}.square-button:hover{color:var(--sivya-iris);border-color:#c9c1f6;background:var(--kivli-soft)}.ticket-search{min-height:40px;margin:0 12px 10px;padding:0 13px;display:flex;align-items:center;gap:9px;border:1px solid var(--kivli-line-strong);border-radius:12px;background:#fff;color:var(--kivli-subtle);box-shadow:0 3px 10px #1e174109}.ticket-search input{width:100%;border:0;outline:0;color:var(--kivli-ink);background:transparent;font-size:14px}.ticket-search:focus-within{border-color:var(--sivya-iris);box-shadow:0 0 0 3px #6c4cf61f}.queue-views{display:grid;gap:4px;padding:0 12px 10px;border-bottom:1px solid var(--kivli-line)}.queue-views a{min-height:36px;display:flex;align-items:center;justify-content:space-between;padding:7px 10px;border-radius:10px;text-decoration:none;font-size:13px;transition:background .14s ease,color .14s ease}.queue-views a:hover{background:#ece8ff94}.queue-views a.active{color:var(--sivya-iris-dark);background:var(--sivya-lilac);font-weight:720}.queue-views b{min-width:28px;padding:3px 8px;text-align:center;border-radius:999px;background:#efeff5;font-size:13px}.queue-views a.active b{color:#fff;background:var(--sivya-iris)}.queue-views 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#cfded6;border-radius:11px;color:#153d2e;background:linear-gradient(135deg,#f5fcf8,#fff);box-shadow:0 4px 14px #265d4512;text-decoration:none;transition:border-color .14s ease,box-shadow .14s ease,transform .14s ease}.order-quicklook>a:hover,.order-quicklook>a:focus-visible{border-color:#72aa90;box-shadow:0 8px 20px #265d451f;transform:translateY(-1px)}.shopify-mini{width:27px;height:27px;display:grid;place-items:center;flex:0 0 auto;border-radius:8px;background:#5e8e3e;box-shadow:0 5px 12px #47732f33}.order-quicklook>a>span:nth-child(2),.order-empty-button>span:nth-child(2){display:grid;line-height:1.1}.order-quicklook small{color:#5b7468;font-size:13px;font-weight:700;text-transform:uppercase;letter-spacing:.06em}.order-quicklook strong{margin-top:2px;font-size:13px}.order-quicklook>a>b{color:#4b705f;font-size:13px}.order-empty-button{color:var(--kivli-muted);border-color:var(--kivli-line);background:#fafafd}.order-hovercard{width:330px;position:absolute;z-index:40;top:calc(100% + 9px);left:0;visibility:hidden;opacity:0;padding:16px;border:1px solid var(--kivli-line);border-radius:16px;color:var(--kivli-ink);background:#fff;box-shadow:0 22px 60px #22194e33;transform:translateY(-5px);transition:opacity .14s ease,transform .14s ease,visibility .14s ease}.order-quicklook:hover .order-hovercard,.order-quicklook:focus-within .order-hovercard{visibility:visible;opacity:1;transform:translateY(0)}.order-hovercard>div:first-child{display:flex;align-items:center;justify-content:space-between;margin-bottom:11px}.order-hovercard>div:first-child span{color:var(--sivya-iris);font-size:13px;font-weight:850;letter-spacing:.08em;text-transform:uppercase}.order-hovercard>div:first-child strong{font-size:14px}.order-hovercard dl{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:0}.order-hovercard dl>div{padding:9px;border-radius:9px;background:#f7f7fb}.order-hovercard dt,.order-hovercard dd{display:block;text-align:left;font-size:13px}.order-hovercard dd{margin-top:2px;text-transform:capitalize}.order-hovercard>p{margin:11px 0 0;color:var(--kivli-muted);font-size:13px}.order-hovercard blockquote{margin:11px 0 0;padding:10px 11px;border-left:3px solid var(--sivya-mint);border-radius:0 9px 9px 0;color:#484758;background:#f2fbf8;font-size:13px;line-height:1.45}.assignment-control{display:grid;gap:0}.assignment-control>span{display:none}.assignment-menu{position:relative;z-index:15}.assignment-menu>summary{min-width:174px;min-height:40px;display:flex;align-items:center;gap:9px;padding:6px 9px 6px 7px;border:1px solid var(--kivli-line-strong);border-radius:12px;background:#fff;box-shadow:0 3px 10px #1f18430d;cursor:pointer;list-style:none}.assignment-menu>summary::-webkit-details-marker{display:none}.assignment-menu>summary>span:nth-child(2){min-width:0;display:grid;flex:1;line-height:1.1}.assignment-menu>summary small{color:var(--kivli-subtle);font-size:13px;font-weight:750;letter-spacing:.05em;text-transform:uppercase}.assignment-menu>summary strong{max-width:115px;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px}.assignment-menu>summary>b{color:var(--kivli-subtle);font-size:13px}.avatar.compact{width:30px;height:30px;font-size:13px}.assignment-options{width:300px;position:absolute;z-index:45;top:calc(100% + 8px);right:0;display:grid;gap:5px;padding:10px;border:1px solid var(--kivli-line);border-radius:15px;background:#fff;box-shadow:0 22px 60px #22194e33}.assignment-options>span{padding:4px 7px 7px;color:var(--kivli-subtle);font-size:13px;font-weight:850;letter-spacing:.09em;text-transform:uppercase}.assignment-options button{width:100%;display:grid;grid-template-columns:34px 1fr auto;gap:9px;align-items:center;padding:9px;border:1px solid transparent;border-radius:11px;text-align:left;background:transparent;cursor:pointer}.assignment-options button:hover,.assignment-options button.selected{border-color:#d8d0ff;background:#f6f3ff}.assignment-options button>i{width:32px;height:32px;display:grid;place-items:center;border-radius:10px;color:var(--sivya-iris-dark);background:var(--sivya-lilac);font-size:13px;font-style:normal;font-weight:850}.assignment-options button>span{display:grid}.assignment-options button strong{font-size:13px}.assignment-options button small{margin-top:2px;color:var(--kivli-subtle);font-size:13px;text-transform:capitalize}.assignment-options button>b{color:var(--sivya-iris)}.conversation-view-tabs{min-height:44px;flex:0 0 auto;display:flex;align-items:stretch;gap:4px;padding:0 22px;border-bottom:1px solid var(--kivli-line);background:#fff}.conversation-view-tabs button{position:relative;display:inline-flex;align-items:center;gap:8px;padding:0 12px;border:0;color:var(--kivli-muted);background:transparent;font-size:13px;font-weight:750;cursor:pointer}.conversation-view-tabs button:after{content:"";height:3px;position:absolute;right:8px;bottom:0;left:8px;border-radius:999px 999px 0 0;background:transparent}.conversation-view-tabs button.active{color:var(--sivya-iris-dark)}.conversation-view-tabs button.active:after{background:var(--sivya-iris)}.conversation-view-tabs button img{width:20px;height:20px;padding:4px;border-radius:6px;background:var(--sivya-iris);filter:brightness(0) invert(1)}.conversation-view-tabs button>span{min-width:22px;padding:2px 6px;border-radius:999px;color:var(--kivli-subtle);background:#efeff5;font-size:13px;text-transform:uppercase}.conversation-view-tabs button.active>span{color:#5a3bd8;background:var(--sivya-lilac)}.conversation-body{min-height:0;flex:1 1 auto;overflow-x:hidden;overflow-y:auto;padding:26px clamp(18px,3vw,38px) 52px;overscroll-behavior-y:contain;scrollbar-gutter:stable;scrollbar-color:#d3d0e2 transparent;scrollbar-width:thin;touch-action:pan-y;-webkit-overflow-scrolling:touch;animation:content-enter .19s cubic-bezier(.2,.75,.25,1) both}.day-divider{height:30px;max-width:780px;margin:5px auto 0;border-top:1px solid #eceaf3;text-align:center}.day-divider span{position:relative;top:-9px;padding:0 10px;background:#fff;color:var(--kivli-subtle);font-size:13px;font-weight:750;text-transform:uppercase;letter-spacing:.08em}.message{max-width:780px;margin:0 auto 24px}.message-author{display:flex;align-items:center;gap:10px}.avatar{width:36px;height:36px;display:grid;place-items:center;flex:0 0 auto;border:1px solid #dad4fa;border-radius:50%;background:linear-gradient(145deg,#f3f0ff,#e8e2ff);color:var(--sivya-iris-dark);font-size:13px;font-weight:800}.avatar.large{width:48px;height:48px;font-size:14px}.message-author strong{display:block;font-size:13px}.message-author p{margin:2px 0 0;color:var(--kivli-subtle);font-size:13px;text-transform:capitalize}.delivery{margin-left:auto;color:var(--kivli-subtle);font-size:13px;font-weight:700;text-transform:uppercase}.delivery.sent,.delivery.received,.delivery.simulated{color:#258263}.message-bubble{margin:9px 0 0 46px;padding:16px 18px;display:flex;flex-direction:column;border:1px solid var(--kivli-line);border-radius:6px 16px 16px;background:#fff;box-shadow:0 8px 24px #1d18340e;font-size:14px;line-height:1.65}.message.internal .message-bubble{border-color:#eadcae;background:#fffbeb}.message.outbound .message-bubble{border-color:#d8d0ff;background:#f7f5ff}.message.sivya-message{position:relative;padding:14px;border:1px solid rgba(108,76,246,.18);border-radius:20px;background:radial-gradient(circle at 8% 5%,rgba(67,214,178,.13),transparent 28%),linear-gradient(135deg,#f8f6ff,#f3fffb);box-shadow:0 14px 38px #4f36be17}.sivya-message 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